Important to note: FLYR is designed to be your single source of truth for restriction management. This is because we can push and edit restrictions into your pms but cannot receive them into our feature / overviews when created or edited in your pms directly.

When you set or remove a restriction in FLYR, FLYR sends that instruction to your PMS via the API. If restrictions are also being created or removed directly inside your PMS by someone on your team, this creates a two-source conflict that can lead to restrictions appearing, disappearing, or persisting unexpectedly.

If you believe you have created a restriction or made a restriction adjustment that has not gone through to your PMS, the best place to go is your STATUS OVERVIEW by going to your Home Page, clicking on "My Account" and of course "Status Overview"

This will bring up a list of any pending or failed restrictions whereby you can then go into each one and see a detailed breakdown of what sort of error message was identified, an explanation around it and suggested steps to troubleshoot.

If you have gone through this and cannot understand why this might be or believe something to be wrong and require our technical teams' help, reach out to our support team via the chat with these details!