Optional Group business in Insights
Insights can report both inventory still held within Group blocks and individual bookings picked up against that inventory. Group and booking statuses describe different parts of the Group business and may not always match.
For guidance on Group Name, Group Code, Group Availability, Group Deduction Status, optional units, and optional revenue, see Optional Group Business in Insights.How much data does FLYR pull?
As much as you have! We will receive all relevant data available from your PMS.
If you recently switched PMS but want to be able to see historic data and still have access to your old system we can help. Get in touch for more details on the data format requirements.
What type of data does FLYR pull?
We pull in the reservations information to understand lead time, room type, rate and any changes to the reservations. We also pull in available rooms per day and work out our metrics calculations based on that.
We do NOT pull in any guest related information such as names, personal information or credit cards, so we are fully GDRP compliant.
Any nuance I should be aware?
Few things that we have been asked before!
Revenue reporting: As you work with your PMS and FLYR, you will notice that we match our revenues to the net accommodation revenue. So revenue data displayed on the Property page does not include things like service charges, product revenue or tax.
Occupancy calculation: Our occupancy is calculated against the available inventory rather than the total capacity and so may differ to how your PMS reports it. Here is some more detail on how we calculate this: Available Inventory = Total Units – OOO Units Occupancy % = (Units Sold + Complimentary Units) / Available Inventory x 100
Group handling: Groups with a Deduct status reduce availability and contribute to confirmed occupancy. Groups with a Non-Deduct status remain optional and do not reduce availability, but their optional units and net optional revenue can now be analysed in Insights. Group Deduction Status is a current Group-level roll-up and may combine several underlying blocks.
For group blocks that should not deduct availability, the "Inquired" status in Mews can be used. Reservations marked as "Inquired" will not impact availability in either Mews or FLYR.
If you want an optional reservation in Mews to reduce availability in FLYR, you need to confirm the reservation in Mews. Once confirmed, the reservation will be sent to FLYR as a deducting reservation, and FLYR will adjust availability accordingly.
FLYR cannot modify how Mews sends optional bookings because the data format (optional as non-deduct) is determined by Mews. Any changes to this behavior must be made within Mews, not FLYR.