Date filters in Insights come in two types, and timezone settings affect each of them differently. This article explains how each works, how to use the timezone picker, and what to expect when navigating away from or sharing a dashboard.
The Two Types of Date Filters
Relative date filters calculate dynamically based on what today's date is. Examples include Yesterday, This Month, Last 7 Days, and Month to Date. Because Insights needs to determine what "today" is in order to calculate these, timezone settings directly affect the results you see.
Specific date ranges use fixed calendar dates you select manually — for example, May 1–14, 2026. These are not affected by timezone settings. May 14 always means May 14 at that property, regardless of what timezone is set on the dashboard.
How Timezone Affects Relative Date Filters
When you use a filter like "Yesterday" or "Last 7 Days," Insights calculates the result by working out what today's date is and counting back from there. Until the timezone picker was introduced, this always used your own local timezone as the reference point.
For most users this works fine. But if you're managing properties in a different timezone from where you work — or if your portfolio spans multiple timezones — this can cause date boundaries to shift unexpectedly. If it's 11pm where you are and midnight has already passed at your property's location, "yesterday" in your dashboard might resolve to a different calendar day than the property's local yesterday.
The timezone picker gives you direct control. Set it to your property's timezone and every relative date filter on that dashboard will calculate based on that timezone instead.
If you manage properties across multiple timezones: the picker applies a single timezone to all relative filters on the dashboard. Setting it to one property's timezone will give you the correct "yesterday" for that property but may not align for properties in other timezones. The picker works best for single-property views or portfolios where all properties share the same timezone.
How Specific Date Ranges Work
When you filter using a specific date range — for example, selecting May 1 through May 14 — the timezone setting has no effect. Insights passes those calendar dates directly to the database, which matches them against the data for those exact dates at each property. May 14 always means May 14 at that hotel, regardless of what timezone is selected on the dashboard.
Using the Timezone Picker
Open any dashboard in Insights
Click the timezone button in the top menu bar — it shows your currently active timezone in brackets, for example
Viewer's timezone (GMT+1). If you've previously set a custom timezone, it will show that insteadSelect your preferred timezone from the list
All relative date filters on the dashboard update immediately
The picker is available on every Insights dashboard by default, including all dashboards and reports built by FLYR.
Can't see the timezone button? The document owner may have disabled it for that document. If you own the document, go to File > Share > Settings and check that Timezone override is toggled on. If you don't own the document, reach out to any of its Managers to enable it.
Does My Timezone Selection Stay Set?
The selected timezone is part of the dashboard URL. This means:
Navigating away and returning via the menu will reset the timezone back to your viewer default — the URL changes when you navigate, so the selected timezone is lost
Sharing a link with a timezone selected will show the recipient the same timezone automatically, with nothing to set up on their end
Bookmarking the URL in your browser after selecting a timezone will bring you back with that timezone pre-set each time
Before bookmarking: the URL captures your full page state including any active filter values at the time. If you update your filters later, you'll need to re-save the bookmark to reflect those changes.
Does Timezone Affect Downloads and Exports?
The selected timezone applies to what you see on screen. Timezone control for downloads, exports, and scheduled deliveries is coming soon.
Turning Off the Timezone Picker on Your Own Documents
Disabling the picker locks the timezone for everyone viewing that document, ensuring consistent results across your team — useful for standardised reports where you don't want the timezone changed inadvertently. The trade-off is that viewers can no longer adjust it themselves, so anyone managing properties in a different timezone from where they work may see relative date filters that don't reflect their properties' local time.
To disable the picker on a document you own:
Open the document
Go to
File>Shareand click Settings in the left panelToggle off Timezone override
This only applies to documents you've created yourself. The picker is always enabled on dashboards and reports built and maintained by FLYR.
Need Help?
If you have any questions about timezones or date filters in Insights, reach out via the ? icon at the bottom of the left-hand menu. We're happy to help.