When you see an occupancy figure in FLYR that doesn't match your PMS, the most common reason is that the two systems are using different definitions of "capacity." FLYR supports two occupancy calculation methods, and it's important to understand which one you're using before drawing any conclusions.
Physical Occupancy is calculated as units sold divided by your total physical room count — every room in the building, regardless of status. This is typically what your PMS reports as "total occupancy" and is the right comparison point if you want to align with your PMS figures.
Bookable Occupancy is calculated as physical capacity — Out of Order (OOO) as well as any sold units.
To switch between the two in Insights, use the occupancy filter or capacity setting within the relevant report.
In the Pricing calendar, bookable capacity is used by default.
If you are comparing FLYR to your PMS and seeing a difference, the first step is to confirm you are comparing like for like — physical to physical, or bookable to bookable. If the figures still don't align after this check, please reach out to our support team with a screenshot and the specific date range in question.