Benchmarking (Demand360) requires an active data connection between your Amadeus Demand360 account and FLYR Insights. To establish this connection, your property needs to complete a short authorization process with Amadeus. This article explains what is involved and how to get started.

Note: You must have an active Amadeus Demand360 subscription to use Benchmarking (Demand360) in FLYR Insights. If you are not sure whether your property qualifies, contact your Amadeus contact.

Before initiating the data feed, check with your Amadeus contact that your property is eligible. Amadeus places limits on the number of active data feeds a property can have at any one time, and eligibility will need to be confirmed before the feed can be set up.

If you are part of a brand: There are additional brand-level constraints that apply. Direct eligibility questions to your Amadeus contact — Amadeus manages these requirements on their side.

Once eligibility is confirmed, you will need to sign the FLYR–Amadeus Authorization Form. This is a brief legal authorization (one page) that gives both Amadeus and FLYR permission to share data on your behalf.

Download the Authorization Form

The form covers data sharing across the Amadeus suite (Demand360, RevenueStrategy360, and Agency360), but the data feed into FLYR Insights is for Demand360 only.

You must list each property you want to include in the feed directly on the form. Authorizations are property-specific — each property in scope needs to be named.

Download the form, fill in your property list, and have it signed by an authorized signatory at your organization.

Once signed, email the completed form to [email protected]. The Amadeus team will review and initiate the data feed for your listed properties.

What to expect: It can take approximately one week for Amadeus to process the form and initiate the feed. We recommend following up with Amadeus directly if you have not heard back within that timeframe. Once Amadeus has initiated the feed, your data will become available in Insights automatically — no further action is needed on your end.

How long does setup take after the form is signed?

It typically takes approximately one week for Amadeus to process the authorization and initiate the feed. Follow up with Amadeus at [email protected] if you have not had confirmation within that timeframe. Once the feed is initiated, data will appear in Benchmarking (Demand360) automatically.

Can I add more properties later?

Yes — you can submit an additional authorization for new properties at any time, subject to Amadeus eligibility. Download a new form, complete it for the additional properties, and send it to [email protected].

I have a Demand360 subscription but my data isn't appearing in Insights. What should I do?

First check whether the authorization form has been completed and submitted for your property. If it has, follow up with Amadeus to confirm they have initiated the feed. If the feed is confirmed as active and data is still not appearing, reach out to FLYR via the in-app chat and we will investigate.

I am part of a brand. Does the process work the same way?

The authorization form and process are the same, but there are additional brand-level constraints that Amadeus manages on their side. Contact your Amadeus contact for guidance specific to your brand setup.

For questions about Benchmarking (Demand360) data and metrics, see Benchmarking (Demand360). For questions about eligibility or your Amadeus agreement, contact your Amadeus contact directly.