If you've connected your Lighthouse account to FLYR, this article explains what's happening behind the scenes — what data arrives, how often, where to find it, and how to diagnose common issues.
For connection setup, see How do I connect my Lighthouse data?
For configuring filters, see How to configure default filters for your Market Rates
What data does FLYR receive from Lighthouse?
Once your integration is active, Lighthouse sends FLYR a rate shopping file for each connected property. Each file contains the competitor rates Lighthouse shopped, covering:
Arrival date — the stay date the rate applies to
Competitor — the property being shopped
Rate — the lowest available rate found
Rate type — refundable or non-refundable
Length of stay (LoS) — all LoS combinations shopped
Number of guests — all guest count configurations shopped for your property
Meal type — e.g. room only, bed & breakfast
Room type — the room category shopped
Channel — the OTA or booking site where the rate was found
FLYR receives raw data from Lighthouse — meaning you get everything Lighthouse shops for your property, with no filters applied on their end.
How often does the data update?
Files are delivered approximately 3–4 times per day per property. Rates display in FLYR is not real-time — expect up to a couple of hours between when Lighthouse shops and when the data appears in your account.
How far ahead does the data go?
By default, Lighthouse delivers rate data up to 90 days ahead on every delivery. Additionally, once a week we get an extended delivery of 365 days out. You can ask your Lighthouse account manager to update your data delivery settings if needed.
Where do I find this data in FLYR?
Optimize: Open the Quick View for any property and select the Market Rates tab. Hover over a stay date to see the full competitor breakdown and the filters applied.
Insights: Rate shopping data from Lighthouse is available in the Rate Shopping topic. You can filter by LoS, meal type, and channel to narrow the view.
Why do rates look different in FLYR vs Lighthouse?
In most cases, it's a filter mismatch. Before flagging a discrepancy, check that the same filters are applied in both tools:
Length of stay — set in the Market Rates filter in FLYR; check your rate shopper configuration in Lighthouse
Number of guests — set in the Market Rates filter in FLYR; check your rate shopper configuration in Lighthouse
Meal type — set in FLYR default settings or the Market Rates filter; may default to a specific plan in Lighthouse
Channel — set in FLYR default settings or the Market Rates filter; varies by competitor in Lighthouse
Setting consistent defaults in FLYR (via Settings → Market Rates) reduces this confusion day-to-day.
If rates still don't match after aligning your filters, reach out via the in-app chat and include the competitor name, the arrival date, and screenshots from both FLYR and Lighthouse showing the filters applied on each side.
Why is a competitor missing?
FLYR only receives data for competitors that are part of your active Lighthouse subscription. If a property isn't appearing, check with your Lighthouse account manager that it's included in your compset.
Why am I not seeing any data after connecting?
Two things to check, in order:
Has Lighthouse activated the feed?
Getting an Integration ID from Lighthouse is only part of the process. Lighthouse must also explicitly switch on the data delivery for your properties from their side. If you've had the credentials for more than a few business days and still see no data, contact your Lighthouse account manager and ask them to confirm the feed is active.Has FLYR finalised the setup?
After you share your Integration ID and start date with us, our team needs to configure the connection on our side. If you haven't received a confirmation from us, reach out via the in-app chat.
Getting support
For anything related to the data in FLYR — missing rates, discrepancies, or no data at all — contact us via the in-app chat. Include the property ID and a specific example: which competitor, which date, and what you expected to see.
For anything related to your Lighthouse subscription, compset configuration, or data delivery scope, contact your Lighthouse account manager directly.