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How can I troubleshoot and resolve issues with scheduled report email deliveries?

Written by Michael Gimingham

How Can I Troubleshoot and Resolve Issues with Scheduled Email Deliveries?

Scheduled email deliveries are a key feature for automating report sharing in FLYR Hospitality. However, issues can arise, such as errors in email configuration or delivery failures. This guide provides a step-by-step approach to troubleshoot and resolve these problems effectively.

Common Issues with Scheduled Deliveries

  1. Case-Sensitivity in Email Addresses: Email addresses used for scheduled deliveries are case-sensitive. Ensure that the email address matches the case sensitivity requirements of the system. For example, if the account is set up with lowercase letters, use lowercase consistently.

  2. Configuration Errors: Incorrect filters, timezones, or scheduling settings can disrupt email deliveries. Double-check these configurations to ensure they align with your requirements.

  3. Email Filtering: Emails may be filtered into spam or blocked by the recipient's email system. Verify the recipient's spam folder and ensure the email system is not filtering the scheduled reports.

Step-by-Step Troubleshooting Guide

  1. Verify Email Address: - Ensure the email address is entered correctly and matches the case sensitivity requirements.

  2. Recreate the Schedule: - If the issue persists, remove the existing schedule and recreate it for the report. This can resolve underlying configuration errors.

  3. Check for Warning Messages: - Look for any warning messages on your dashboard that might indicate issues with edits or scheduling. Address these warnings as needed.

  4. Review Filters and Timezones: - Ensure that filters and timezones are correctly configured to match your reporting needs.

  5. Inspect Email Delivery: - Check if the email lands in the spam folder or is blocked by the recipient's email system. Adjust email settings or whitelist the sender if necessary.

  6. Q: Is there a large number of schedules being pushed out at the same time?

Worth checking and applying: This can cause a traffic jam of sorts and result in the schedules being pushed out before all tiles have fully loaded to completion and may come through (Try space them out a bit! 7:00am / 7:15am / 7:30am etc)

Additional Tips for Ensuring Successful Deliveries

  • Regularly review and update email addresses to ensure accuracy.

  • Test scheduled deliveries periodically to confirm they are functioning as expected.

  • Contact support if issues persist after following the troubleshooting steps.

By following these guidelines, you can effectively resolve most issues with scheduled email deliveries and ensure seamless report sharing.

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